Free Shipping Worldwide

FAQ's

Q: Can I return the item if it is damaged?
A: Yes. You will receive a 7 Day Money Back Guarantee after you receive your order. 
Support is always available and will help to refund your payment.
Exceptional support. You can contact us by sending your message here: Contact Page
-
Q: How long will shipping take ?
A: These products take 3-5 weeks worldwide. If you add on customisable options this can extend to 4-7weeks. All our orders are made to order. 
-
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page. 
-
Q: Does sashdesignsco.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
-
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.
 
Our Quality

All our paintings are hand painted and they go through thorough quality controls. But in the unlikely case there is damage, please get in touch and our support team will happily guide you through what to do next! 

Our Shipping

All sizes that are available on our website often take somewhere between 3 - 5 weeks as our designs are made to order. If you require a customisable sizes and/or optional extras such as the framing service please allow 4 - 6 weeks.